We are here for you.

As the coronavirus pandemic continues, we at Wellfleet want to reinforce our commitment to you, our valued clients. We are here for you.

Wellfleet continues to monitor the COVID-19 outbreak, while providing services crucial to members right now: processing claims, answering customer service calls, verifying coverage, and administering pharmacy benefits. As customers, we appreciate your commitment to Wellfleet, and urge you to reach out to your Wellfleet service team members when you need assistance.

We are determined to continue protecting our members against health and financial risks. Therefore, Wellfleet has made several policy changes to ensure your students have access to necessary treatment, benefits, and plan features.

I invite you to learn about these important commitments we’re making to you for the 2020-2021 plan year.

We know that you – our members, clients, and business partners – are relying on us to help you navigate through this trying time. We are here for you. We will continue to protect you against risk and provide quality service with uncompromising ethics to you – during this time of crisis and always.

Sincerely,

Drew DiGiorgio
President & CEO
Wellfleet

Learn more about our commitments to clients & members.

Frequently Asked Questions

Coronavirus FAQ for Wellfleet Student Members

Does my insurance cover Coronavirus testing and treatment?

Testing

Wellfleet will cover the following COVID-19 tests:

  • Antigen test (on-site rapid screening and in-lab test for active COVID-19 disease)
  • PCR (Polymerase Chain Reaction) test (in-lab test for active COVID-19 disease)
  • Antibody (serology) test (in-lab test for immune response to late active or past COVID-19 disease)

Under the following conditions:

  • The test is medically necessary AND
  • The member meets CDC/state requirements for testing AND
  • An FDA approved test is utilized as ordered by a qualified provider (“Provider”)
    OR
  • State regulations mandate coverage of testing without the above requirements being met.

We are covering testing for active disease as noted above, without co-pays, deductibles and co-insurance.

We are covering testing for prior disease and immunity as noted above unless regulations state otherwise.

If requesting personal reimbursement, please supply a copy of the receipt.

Treatment

Wellfleet is waiving out-of-pocket costs for all COVID-19 treatment until further notice. We’ll waive all co-pays, deductibles and co-insurance. Similar to a preventative visit, like your annual physical, you’ll have no out-of-pocket costs for your treatment.

For additional coverage information specific to your school, visit your school’s page on WellfleetStudent.com or call our dedicated Coronavirus hotline – (833) 343-5338. Hours of operation are Monday – Friday 8:30 a.m. – 5:00 p.m.

Wellfleet Student members should contact their student health care centers or visit their school’s page on WellfleetStudent.com to find a provider. When contacting, be sure to advise them of your recent travel and symptoms and try to avoid contact with others.

This applies to plans underwritten by Wellfleet Insurance carriers.

I believe I may have contracted COVID-19, what tests should I be asking for?

If you believe you’re exhibiting signs of COVID-19, you should contact your Provider to set up an appropriate COVID-19 test. You’ll have no out-of-pocket costs for testing related to active COVID-19 disease, or treatment costs related to COVID-19.

How do I file a claim for payment?

If you receive treatment, please submit a completed claim form along with a copy of the bill to Wellfleet. Claims forms are located at Wellfleetstudent.com/forms or you can download the form by clicking here. Please call (833) 343-5338 for assistance.

How can I find out what my insurance will cover?

Wellfleet is waiving out-of-pocket costs for all COVID-19 treatment until further notice. We’ll waive all co-pays, deductibles and co-insurance. Similar to a preventative visit, like your annual physical, you’ll have no out-of-pocket costs for your treatment. This applies to plans underwritten by Wellfleet Insurance carriers.

Previously, Wellfleet had removed the non-emergency treatment exclusion for students seeking care while overseas. The waiving of out-of-pocket costs for all COVID-19 treatments is applicable to treatment in the United States and abroad. Learn more about Wellfleet’s COVID-19 International Accommodations

For additional coverage information specific to your school, visit your school’s page on WellfleetStudent.com or call our dedicated Coronavirus hotline – (833) 343-5338. Hours of operation are Monday – Friday 8:30 a.m. – 5:00 p.m.

Do you have additional questions?

Whether you’re a current Wellfleet Student member, administrator, or partner, contact us with any questions you have. We’ll look forward to hearing from you. 

Wellfleet is the marketing name used to refer to the insurance and administrative operations of Wellfleet Insurance Company, Wellfleet New York Insurance Company, and Wellfleet Group, LLC. All insurance products are administered or managed by Wellfleet Group, LLC. Product availability is based upon business and/or regulatory approval and may differ among companies. ©2020 Wellfleet Group, LLC. All Rights Reserved.