Our team gathers information about services provided at each school. We navigate students to their school’s student counseling center when services are available. This Student-Centered Medical Home approach helps schools ensure that students needs are met.

• 218,279 psychiatrists, PhD psychologists & APRNs, and Master’s level therapists
• 6,700+ facilities for inpatient and outpatient mental health and substance abuse care across the country

*Cigna analysis of actual number of mental health professionals and access points as of March 2024. Data is subject to change.

Members with the Cigna network can access an expansive national virtual network of counselors to receive personal and confidential video-based mental health and substance use care via their smartphone, tablet, or computer. In addition, as of the 2024/25 plan year, Wellfleet offers Teladoc® Mental Health services, which allows students to have a video or phone visit with a licensed therapist, psychologist, or board-certified psychiatrist from the convenience of their home, dorm, or on the go at no additional cost to the student.*

*Teladoc® Health may not be available with all SHIP plans.

When out-of-network (OON) providers are utilized, Wellfleet accesses other negotiated rates with those providers and pursues other pricing strategies to seek and often deliver additional savings to members and the plan.

The Wellfleet Rx Student Formulary includes $0 copays for several commonly prescribed generic medications that treat depression, anxiety, schizophrenia, and bipolar disorder. Our goal is to improve access and eliminate cost as a barrier to treatment. We have educational campaigns and point-of-sale mechanisms to drive students and providers toward medication options that save students money.

Learn more about the Wellfleet Rx Student Formulary here »

CareConnect is an integrated behavioral health hotline offering student members easy access to licensed behavioral health clinicians 24/7/365 via telephone at no cost to the student. Counselors can assist with a variety of mental health and emotional wellbeing needs including drug abuse and alcohol-related concerns, transition/adjustment issues, stress, cultural diversity issues, eating disorders and body concerns, anger management issues, suicidal/homicidal ideations, relationship problems, and more. At the end of each call, counselors can refer to other mental health resources, including the school’s counseling center, to ensure the student’s ongoing needs are met.

Learn more about the CareConnect here »

Wellfleet’s student-focused Provider Relations team partners with schools to identify local providers to service members and is committed to mental health provider access at in-network benefits for each school’s referral list. The team can facilitate conversations with local providers and build relationships with clients in their community, helping students find proper care. In addition, Wellfleet works with providers on the credentialing process and can assist in rounding out the network by recruiting more providers.

Wellfleet offers optional Behavioral Health Case Management to members who have experienced inpatient mental health admissions as well as students with a variety of identified behavioral health triggers that are indicative of more complicated and severe needs. Case Management staff includes specialty nurses who have extensive experience with mental health and substance abuse conditions. To ensure members receive the right care, at the right price, and to their satisfaction, they foster a therapeutic rapport with students and collaborate with providers regularly to assess the need for other resources and support systems.

SilverCloud® is a 24/7 service that provides self-guided, digital cognitive behavioral therapy, helping students develop skills for managing their emotions and habits at no cost to the student. It also serves as an easily accessible alternative to on- and off-campus mental health resources. Students can access simple-to-follow activities and tools to help sleep better, manage stress, and improve their mood.