A Smarter Way to Navigate Student Health: Introducing the New Student Member Portal
This June, we’re launching a fully redesigned Student Member Web Portal. This modern, digital-first experience is built to simplify how students understand and use their health benefits.
This is more than a new interface — it’s designed to improve clarity, reduce confusion, and support smarter healthcare decisions.
Navigating the challenges of the health insurance industry
Healthcare decisions can feel overwhelming. Students often ask:
- Is this provider in network?
- What type of care do I need?
- How much will this cost?
The new Find Care experience transforms that uncertainty into intuitive knowledge.
Students can:
- Search in-network providers by specialty and location based on their network
- Filter results to match their needs
- Use cost estimation tools before scheduling
- Access additional care options available by plan
This means fewer surprises and more informed decisions.
For institutions, this can support improved utilization and fewer plan-related support inquiries.
Understanding claims without the guesswork
Claims can be one of the most confusing parts of health insurance.
The new My Claims section of the app provides visibility into:
- Claim status (dates of service, provider details, processed, pending, etc.)
- Financial responsibility
- Explanations of benefits
Instead of feeling uncertain after a visit, students can see updates directly within their dashboard. The transparency this newly redesigned section offers helps build trust and helps reduce the chances of confusion.
Designed for Self-Service
The new dashboard also includes:
- Immediate access to ID cards
- Coverage letters and plan documents
- Pharmacy benefit information
- Qualifying life event guidance
All tools and resources are centralized in one modern experience within the dashboard.
Launching this June
The new Student Member Portal goes live in June — students can log in using their existing credentials and explore the upgraded experience immediately.
We’re proud to continue investing in digital tools that support student health and institutional partnership.
Check out the new experience today!
Frequently Asked Questions
We are launching a fully redesigned Student Member Web Portal. This is a complete replacement of the previous portal experience.
No. You can use your existing username and password.
You’ll see:
- A modern dashboard interface
- Easier access to your ID card
- An improved Find Care experience
- Enhanced My Claims visibility
You can search for in-network providers by location and specialty based on your network. You may also use available cost estimation tools to better understand potential expenses before scheduling care. Students can also access additional care options available by plan.
Visit the “My Claims” section to view:
- Claim status (processed, pending, etc.)
- Financial Responsibility
- Explanation of Benefits
Member Services contact information is available within the portal.
