Colleges and universities generate substantial data related to student health and well-being. Much of the data comes from surveys, while other data are generated automatically through routine campus operations, such as health record systems, service utilization, and financial systems. Campuses have an opportunity to not simply maintain these data streams in isolation, but to bring them together within a broader systems context and use them to guide decisions, resource allocation, strategy, and action.

This three-part webinar series is designed for campus professionals responsible for turning diverse data streams into coordinated action in a rapidly changing landscape. Presenters will highlight relevant frameworks, emerging practices, and real-world applications related to access to care, financial sustainability, and population health. The series offers structured ways of thinking about diverse domains of data, continuous improvement, and measurable progress toward stronger, more responsive systems and better student outcomes.

This opening session introduces a broad framework for using diverse data sources to drive systems-based improvement, setting the stage for the series as a whole.

The session will then focus on access to health services and the experience of care as the first domain of application. Presenters will discuss how access, utilization, and experience data can surface systemic barriers to care and inform changes to address these barriers. Watch Session 1 recording here

Presented by:

• Carlo Ciotoli, Senior Vice President of Population Health at Wellfleet
• Chris Payne, Senior Director for Administrative Services of Cornell Health at Cornell University

This session focuses on the strategic use of financial and operational data in decisions about service mix, pricing, productivity, student health plan design, and revenue. Presenters will use practical examples to highlight how targeted data analysis can improve financial sustainability while expanding access to care. Watch Session 2 recording here

Presented by:

• Jennifer Stevens, Vice President of Healthcare Optimization at Wellfleet
• John Bollard, Associate Vice Chancellor for Student Health and Wellness and Chief Well-being Officer at University of California, Santa Cruz

Campus-wide surveys offer a broad view of student health and well-being. They surface patterns and differences across student groups. But they do not, on their own, specify where change should occur.

This session focuses on using survey data as a starting point rather than an endpoint. Presenters will discuss how disaggregating results and looking beyond overall averages can clarify priorities and identify where deeper inquiry is needed to inform systemic change efforts. Watch Session 3 recording here

Presented by:

• Jennifer Maltby, Director of Data, Analytics, and Planning, Student Affairs, Rochester Institute of Technology
• Allison Smith, Director, Health Strategy and Outcomes, New York University

Through this webinar series, all higher education and campus professionals interested in how to use data to improve student health and well-being will:

• Gain insight into ways to integrate data collection and results into everyday campus workflows
• Explore approaches to prioritizing interventions and aligning stakeholders around shared goals
• Understand strategies for avoiding common pitfalls that stall progress
• Learn practical lessons from institutions with experience successfully driving systems-level improvement

Resources for Session 1: Using Data to Improve Access to Student Health Services:

1. Centers for Medicare & Medicaid Services, Instructions to Develop a Dashboard. Access here.
2. Buttz L. (2004). How to use scheduling data to improve efficiency. Family practice management, 11(7), 27–29. Access here.
3. Murray M, Berwick DM. Advanced Access: Reducing Waiting and Delays in Primary Care. JAMA. 2003;289(8):1035–1040. doi:10.1001/jama.289.8.1035. Access here.
4. Institute of Medicine (US) Committee on Quality of Health Care in America. (2001). Crossing the Quality Chasm: A New Health System for the 21st Century. National Academies Press (US). https://doi.org/10.17226/10027. Access here.

Resources for Session 2: Using Financial and Operational Data to Inform Strategy:

1. ACHA College Health & Well-Being Data Hub. Access here.
2. ACHA Benchmarking Surveys & Institutional Profile Surveys (IPS). Access here.
3. ACHA Student Health Insurance Resources. Access here.
4. HRSA Health Center Performance Improvement Toolkit. Access here.
5. Integrated Postsecondary Education Data System (IPEDS). Access here.
6. National College Health Assessment (NCHA). Access here.

Resources for Session 3: Coming soon…